Support

FAQ General

1.What are the latest versions of the sample libraries?

Production Grand – All versions of Production Grand: 1.1.16. Updates available by requested from registered users.

Estate Grand – 1.2.1

Studio Grand Piano LE – Version 1, users should also have Studio Grand Piano LE Pedal Noises 7RR.nki. Email support for the pedal noises if you do not have them.

2.Why is Production Grand so big?

Production Grand is so large because it has 8 microphone perspectives and three different sample rates.

The average user may want to have a smaller piano library. Production Voices has plenty of options if you need a smaller piano library including Estate Grand, Studio Grand Piano LE, Production Grand Gold One and Production Grand Modern Four.

3.Why are other manufacturer's piano sample libraries smaller than Production Grand?

They may be using modelling technology, lossy compression on their samples or other audio tricks to reduce the file size.

Think of samples like car horsepower: There is no replacement for displacement. All things being equal (and they almost never are), larger libraries will capture more of the sound and nuances of an instrument.

4.Can I get a discount?

Students and Faculty with valid ID can receive up to 50% off! Check out the Educational Discounts link in the Support menu for details.

Other than educational discounts, our only other discounts are from periodic sales. Sign up for our newsletter to be informed of sales. Please do not ask to be a sponsored artist or for a free version for educational research etc.

Educational institutions can contact us for rates.

FAQ Purchasing and Installation

1.Do I need a PayPal Account?

No! Our payment system is through PayPal, but you do not need a PayPal account to purchase, just enter your credit card information.

2.Do you ship to my country?

Yes! We will ship Production Grand to any country once payment has cleared.

3.Duties, Taxes and Customs

Only Production Grand (full edition on hard drive) is subject to duties and customs. You may be responsible for taxes as well.

For digital downloadable products, only Canadian residents are charged tax at check out.

4.Production Grand Shipping

Production Grand (full edition on hard drive) comes both with a courtesy download and a USB 3.0 hard drive. Our regular shipping is $18 and is NOT trackable. But how can this be in the 21st Century; isn’t every package trackable? Well, we use Canada Post Small Packet Air for regular shipping.

We highly recommend upgrading to a faster trackable method of shipping for Production Grand.

Shipping can take a few days to over 10 business days depending on your method of shipping and the country that you live in.

5.How do I install the downloadable products?

All Production Voices’ downloadable sample libraries are delivered in multiple ZIP files.

1. Simply download three or less files at a time.
2. Unzip the files. Mac users can double-click the files to extract. PC users may require a ZIP utility program.
3. Most products have the first file as a folder that contains a samples folder and your instrument files. The remaining download files are samples. Place these sample folders within the first folder or create a new parent folder and put all the folders in it.
4. If using a Kontakt version, launch the sampled piano by dragging the .nki file into Kontakt.
5. The first time you launch a Production Voices’ sample library in Kontakt, Kontakt will ask you where the files are. Simply choose “Browse for Folder” and select the parent folder where the samples are. Kontakt will find the samples and load the instrument.
6. To avoid having Kontakt search for the samples every you load, save the preset using “File/Save” at the top menu of Kontakt. Choose just “preset” and overwrite your preset.
7. Enjoy!

6.Why does Kontakt ask for the samples every time I load a sample library?

Kontakt doesn’t know where the samples are until you save over your preset.

To avoid having Kontakt search for the samples every you load, save the preset using “File/Save” at the top menu of Kontakt. Choose just “preset” and overwrite your preset.

7.Why are my Production Voices' piano sample libraries not showing up in Kontakt's library list?

Native Instruments allows developers to develop for Kontakt without a license, but to license Kontakt and have a library show up in Kontakt’s Library list requires licensing and a lot of money! Most 3rd party sample libraries for Kontakt share the same fate of needing Kontakt, but not showing up in the Library.

8.How does purchasing work?

Once you check out and pay with Paypal, an email receipt will be issued with your download codes.

The downloads could either be ZIP or StuffIt Files. We are moving towards ZIP for all downloads soon.

Within 24 hours, you will receive an email with your registered (personalized and serialized) nki Kontakt files to go with your downloads.

If you ordered Production Grand, your hard drive will ship the next business day depending on availability.

FAQ Production Grand

1.Do I really need 8 microphone perspectives?

Good Question!

The easiest answer is flexibility.

Microphone perspectives are like lenses on a camera. More is not better, just more flexible.

With eight microphone perspectives you can dial in the perfect piano tone for your use.

If, for example, you are playing a hard rock or pop song, the hammer mics will give you great attack and presence.

If you are playing Jazz, the tube microphones or ribbon room mics on their own or combined might just be the perfect sound for your project!

For those creative players, sound designers and engineers, Production Grand can morph tones in realtime depending on the microphone perspective volume levels. You could change the sound in the chorus to have more attack by increasing the hammer microphone volume! There are plenty of creative options with Production Grand!

2.Can I use Production Grand on a Laptop?

Yes! All versions of Production Grand will function on modern laptops with i5 and i7 or better processors and 8 GB of RAM or better.

The speed of your hard drive and your RAM size are the biggest factors. Solid State Drives (SSD) out perform other drives.

3.Production Grand System Requirements

Requires the full version of NI Kontakt 4.2 or Kontakt 5 or greater (not included).
A computer that meets the minimum Kontakt requirements.
8 GB RAM

Production Grand:
80 GB of free hard drive space for minimum installation.
210 GB for full install. (Note: files are compressed from 437.5 GB using Kontakt’s lossless compression format.)

Production Grand Gold:
60 GB free hard drive space.

Production Grand LE:
26 GB free hard drive space.

Solid State Drive or Raid Drive recommended for more than 2 microphone perspectives at one time.

Note: Compatible with the full version of Kontakt 4 or Kontakt 5 only. Not for use with Kontakt Player.

4.What is the difference between Production Grand, Gold and LE

All versions of Production Grand function identically (interface and controls).

The two main differences are:
1. Delivery format: Hard Drive or Download
2. Sample and Bit Rate

Production Grand contains all sample rate options: 24 bit 44.1 kHz, 24 bit 96 kHz and 16 bit 44.1 kHz and also contains single microphone perspective presets. Production Grand is delivered on USB 3.0 hard drive with a courtesy download of the Modern Silver Edition to get users started before the hard drive arrives.

Production Grand Gold has 24 bit 44.1 kHz samples delivered by download.

Production Grand LE has 16 bit 44.1 kHz samples delivered by download.

5.Why is Production Grand priced higher than Brand X sample library?

We believe Production Grand to be one of the best values in piano sample libraries on the market!

Production Grand is a premium piano sample library.

Where else will you find an 8 microphone perspective 96 kHz piano sample library that was recorded in a world-class facility with top-notch microphones and preamps!

Production Voices also has other multi-microphone piano sample libraries for Kontakt at other price points including versions of Production Grand starting from $99.

6.Can I use Production Grand with a Laptop for live performance?

Yes!

Production Grand LE is the best version of Production Grand to use live with a laptop, but Production Grand and Production Grand Gold will work if you only want one microphone perspective or have a solid state drive installed or plugged into your laptop with either a USB 3.0 or Thunderbolt connection.

Production Grand is also very scalable from 13GB or less to 207 GB depending on the installation. If you use only one microphone perspective, like the Modern Hammer, then it can be installed on your laptop saving plenty of space! (Full version of Production Grand only.)

7.What is the latest version of Production Grand?

The latest version of Production Grand is v.1.1.16. All registered users can obtain the latest presets by using the contact form to request a download link.

Version History:

Version 1.1.16
– Ribbon mic panning 37L and release volume reduction (user request)

Version 1.1.15 Low Velocity Mechanical Noise workaround (Available by request)
March 9, 2014: These presets reduce the amount of mechanical noise on pedal down samples from F5 and above at the four lowest velocities. These samples where replaced with pedal up samples.

These presets were made at the request of users!

These presets are all generated from the v1_1_14 presets.

When to use these presets:

Use the v1_1_15 presets if you find the version 1_1_14 or other regular version of Production Grand presets to have too much mechanical noise in the high end pedal down samples at lower velocities (F5 and above with the sustain pedal down). The tradeoff is that the lowest four velocities are replaced with pedal up samples even when the pedal is down.

Version 1.1.14
– Vintage PZM noise fix.

Version 1.1.13
– Pre-Attack now buffered to respond correctly, but is no longer playable live (180ms latency).
– Sostenuto Added
– Soft Pedal Added
– Velocity mapping corrected.
– Switch added to fix C#4 mechanical noise.
– “Double triggered” notes A5, A#5 and B5 with pedal down samples tamed (additional updates required for complete fix).
– Authentic Pedalling adjusted to respond to all playing styles more evenly. Controls are listed in the manual.
– Keyup mechanical noises volumes adjusted resulting in more authentic sound.
– Pedal noises volumes adjusted over each microphone perspective.
– Velocity mapping curves updated and respond correctly (Inverse in version 1.0).

Considerations for future releases:
Catch-pedalling
Half-pedalling

8.Production Grand Installation Issues

Issues extracting a ZIP file with Windows – Make sure you are extracting to a NTFS formatted drive, not a FAT32 drive.

Corrupt Download Files – Only download three or less files at a time. Email us if you need new download codes.

9.Isn't 437.5 GB excessive for a Piano Sample Library?

Keep in mind that the actual install size for the full library with Kontakt’s lossless compression is 207 GB.

Other versions of Production Grand go down in size from there.

Production Grand LE is a very manageable 26 GB for the 16 bit 44.1kHz samples.

Generally, the more samples, the more accurate the instrument, the larger the instrument.

10.Why would I need 96 kHz samples?

We have done extensive testing that reveals that even on systems running at 24 bit 44.1 kHz, Production Grand Platinum at 96 kHz sounds amazing and noticeably better than the 44.1 kHz version! It is a High Definition HD recording of a piano!

11.How does Production Grand compare to modelled pianos?

Production Grand sounds like an extremely well recorded studio grand piano.

Some modelled pianos are nice and have a very small footprint, but some users find the sound to be a little sterile. This is a matter of taste and context. Both samples and modelling have their strengths and weaknesses. Sampling is like a high megapixel digital picture of an instrument. Modelling is a computer rendering based on algorithms. Think of Hollywood effects for movies. It is expensive and time consuming to create real explosion effects and to create elaborate battle scenes. Computer models can simulate these, yet the real thing done right looks right.

Contact Us

We can answer your questions about Production Voices sample libraries!

If the form does not work, you can email us at: support (at) productionvoices (dot) com

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